Q. How do purchase my order on the site?
- Go to www.kekaboo.my
- Click Shop Online
- Choose your product
Add to Cart and click Go to Check Out
Fill in your details in Customer Information
Next, click Continue Shipping Method
- Next, click Continue To Payment Method
- Choose Payment Method
- Complete Order
Q. I would like to become Kekaboo Stockist
Sorry, our stockist is full at the moment. We will announce at our FB and IG when they are new openings
Q. Are Kekaboo products sold at any other retailers?
No. www.kekaboo.my is the Exclusive destination for Tudung Kekaboo and only available at our Official Stockist in Malaysia and Brunei
Q. An item added to my shopping bag was suddenly sold out at checkout. How is this possible?
The item is only reserved once your purchase is completed at checkout. If an item is very popular, it might be available when you place it in your shopping cart, but have sold out once you’ve reached checkout
Q. If items on the website are out of stock, is there an estimated time for the next restock and where can I check this?
Usually we do not restock soldout items as we will release new collection every month
Q. I have not received my item. What should I do?
Let us know via email and we will check for you the current status. You could also call our call centre at 03-61777815
Q. What are the payment methods available?
We offers two of Payment Methods :-
IPAY88 - Internet banking which accepts major online banking platform in Malaysia i.e. Maybank2u, CIMBClicks etc and also Manual Bank Transfer
Q. What are the shipping costs?
Shipping costs differ according to location and the weight of the item. Shipping costs will be calculated automatically when you make an order online.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I make a purchase online and pick the items up at the boutique?
We are now 100% online and all parcels will be couriered via Poslaju and Citylink only
Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days via POSLAJU. There may be delays during peak season eg. festive season or new collection release
Q. What should I do if the tudung I purchased has a defect?
Please let us know via email and we will be happy to help
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales @ kekaboo.my for us to clear your doubts.